Noticeboard

Booster Vaccinations

Please do not call the practice with general queries about the Covid-19 vaccination.

The booster vaccination programme is now aiming to offer appointments to all adults aged 18 and over by 31 December 2021. Local vaccination teams are working to rapidly increase the availability of appointments.

The national booking system has opened for over 30s and will open for 18-29-year-olds on Wednesday, 15 December. Some local vaccination services will also contact patients directly.

The time between your second dose and a booster must be at least three months.

You can book using the national booking service by calling 119 or at https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ 

The national booking service will only show clinics that have appointments available when you visit the site/call 119; but clinics regularly add more dates.

For a full list of all vaccination sites in Kent and Medway, visit https://www.kentandmedwayccg.nhs.uk/your-health/coronavirus/covid19vaccine 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonimised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made in writing and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the assistant practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

DNA Missed Appointment Policy

If you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know. 

Please give 24 hours notice that you do not need your appointment.

If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative GP practice. 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website